Privacy Policy

Privacy Policy

Thank you for visiting Kraft Cases (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or make a purchase from our website: https://kraftcases.com/

1. Information We Collect

A. Information You Provide

When you interact with our website such as placing an order, creating an account, subscribing to updates, or contacting us you my provide personal information including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (securely processed via third-party payment providers)

B. Information Collected Automatically

When you browse our website, certain information is automatically collected about your device and usage, including:

  • Device type, browser, and operating system
  • IP address
  • Approximate location and time zone
  • Pages visited and time spent
  • Referral sources (ads or websites)

This data helps us analyse user behaviour and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders (including shipping, returns, and confirmations)
  • Communicate with you regarding orders, accounts, or support queries
  • Send promotional emails or offers (only if you opt-in)
  • Improve website performance, products, and customer experience
  • Run marketing campaigns and personalised advertising
  • Detect and prevent fraud or misuse

3. Sharing of Information

We only share your data with trusted third parties necessary to operate our business:

  • E-commerce Platform: Our store is hosted on Shopify, which processes your data under secure standards
  • Payment Gateways: To securely process transactions (e.g., UPI, cards, wallets)
  • Analytics & Advertising Tools: Such as Google Analytics and Meta Pixel
  • Shipping Partners: Courier services (e.g., BlueDart, Delhivery) for order delivery
  • Service Providers: Including email services and customer support tools

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies to:

  • Maintain your shopping cart
  • Remember login details (if selected)
  • Provide personalised content and advertisements
  • Analyse website traffic and performance

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

5. Behavioural Advertising

We may use your information to show relevant advertisements on platforms like Google and Meta (Facebook/Instagram).

You can manage your ad preferences here:

6. Data Retention

We retain your personal data only as long as necessary to:

  • Complete transactions and provide services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

After this, your data is securely deleted or anonymised.

7. Your Rights

As a user, you have the right to:

  • Access or update your personal information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details below.

8. Data Security

We take reasonable steps to protect your information, including:

  • SSL encryption for secure transactions
  • Use of trusted and verified payment processors
  • Restricted access to authorised personnel only

While we strive to protect your data, no system is completely secure. Please keep your account credentials safe.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

  • Email: kraftcasesstore@gmail.com
  • Website: https://kraftcases.com/

We value your trust and are committed to protecting your privacy.