At Kraft Cases, we strive to deliver high-quality products. If something isn’t right, we’re here to help with a simple and transparent process.
Policy Overview
- 1-Day Returns (24 Hours)
Report damaged, defective, or incorrect items within 24 hours of delivery - 2-Day Exchanges
Request an exchange (colour/model) within 48 hours of delivery - Processing Time
Refunds and exchanges are processed after inspection
01 — Eligibility
Eligible for Return (Within 24 Hours Only)
- Product received damaged or defective
- Wrong item or colour delivered
- Request raised within 24 hours of delivery
- Photo/video proof provided
Eligible for Exchange (Within 2 Days)
- Product is unused and in original condition
- Request raised within 48 hours of delivery
- All packaging and accessories included
Not Eligible
- Requests made after allowed timeframe
- Used or damaged products (by customer)
- Missing packaging or accessories
- Final sale / flash sale items
Important
All requests require approval and an RMA (Return Merchandise Authorization).
Do not send items without confirmation from our support team.
02 — Return / Exchange Process
Step 1: Contact Support
Email kraftcasesstore@gmail.com or WhatsApp with:
- Order ID
- Reason for request
- Photo/video proof (mandatory for returns)
Step 2: Approval
Once approved, you will receive:
- RMA number
- Return instructions
Step 3: Ship the Product
- Pack item securely
- Mention RMA number on parcel
- Use a trackable courier
Charges
- Return Charge: ₹99 (paid by customer)
- Exchange Charge: ₹99 (paid by customer)
👉 Charges apply for all standard returns and exchanges
👉 No charges if:
- Item is defective
- Wrong product delivered
Step 4: Inspection & Resolution
- Inspection within 1–2 business days
- Refund or exchange processed after approval
03 — Exchanges (2-Day Window)
- Exchange allowed within 48 hours
- Product must be unused
Exchange Terms
- ₹99 exchange handling fee applies
- Replacement shipped after product inspection
- If item is out of stock → store credit or refund
04 — Refunds
Refunds are processed after approval:
